Description

Products

Telephone Call Handling

iVENCS Telecoms is an add-on module to the main iVENCS Core solution, and offers full control of the building’s telecoms system.

The Telecoms module shows the operator current call details, along with the call queue and details of all calls that are placed on hold at any one time. When used with iVENCS Help Points, the sidebar is then shared between Help Point and Telephone systems.

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Address book

iVENCS Telecoms provides users with an easily accessible and searchable “Address Book”, where calls can be made directly from the address book which takes the user less time to make a call and also removes room for error when manually typing in a telephone number. The address book can be searched and filtered in order to find particular personnel or locations to find the appropriate telephone numbers.

3D GUI Integration

When a call is in progress between a workstation and a phone, the remote location is indicated on the 3D interface, where users can zoom in on the 3D interface to the location of any call currently in progress or in the call queue, giving a visualisation as to where the call is coming from in the building.

Queue, hold and Transfert

iVENCS Public Address can be linked directly to signalling and train running control systems, and even into airport operational database systems (AODB) to provide automated passenger service announcements without the need for any manual operation. Announcements can be configured to provide exactly the required information at set times, such as just before an arrival or departure.