Technical support helpdesk
ASL’s customers can raise support tickets via our online Helpdesk portal, for technical support, product repairs or for any other technical query. The Helpdesk also offers access to an extensive knowledge base, which may help some customers resolve issues on their own. To ensure nothing is missed, support tickets are tracked and progress is monitored. Individual users can log in to see their own cases, while managers can have access to all support tickets for their company, allowing full visibility.
If required, this service can be extended to provide one-to-one support, and guaranteed response times as part of a 3rd line maintenance contract.
ASL’s expert teams of trained engineers based in the UK and the Middle East are on hand to assist you at every stage.